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Unable to Create Rear Camera Clips

If you’re having trouble creating clips from your rear camera, try the steps below:

Before You Start

  • Make sure both the main camera and rear camera are powered on.

  • Check that your phone has a stable internet connection.

  • Disable Low Power Mode (iPhone) or Battery Optimization (Android) for the Nexar app.

  • Wait 1–2 minutes after creating a clip before trying to access or download it. Clips may take a little time to fully process and sync in the app.

  • Rear camera clips longer than 5 minutes can only be accessed from the cloud and may not be available locally.

Troubleshooting Steps

  1. Reinsert the rear camera SD card.

  2. Restart the rear camera by performing a factory reset:

    • Press the power button 9 times, then press it 1 more time after hearing the voice prompt.

  3. If you see this error message, “Rear camera footage upload failed due to SD card issues,” follow the same instructions above.

  4. Take a short test drive and try creating a clip again.

If you still can’t create rear camera clips after trying these steps, contact Nexar Support for further help.

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