If you come across your dash cam showing signs of swelling or bloating at the back, it is essential to address this concern promptly. Swelling at the back of the device is usually indicative of a failing internal battery and can become a safety hazard.
Important: Please ensure that you are only using the original cable, Nexar-provided power accessory, and mount that came with the camera to avoid any potential issues.
If your camera is exhibiting swelling, follow these steps immediately:
Stop using the dash cam: To prevent any further complications or potential safety hazards, immediately disconnect the device from power and discontinue its use.
Take a clear photo: Before reaching out, take a clear photo of the swelling or bloating on the dash cam. Sharing a visual will help our team assess the situation and assist you more effectively.
Contact Support: Reach out to our support team for immediate assistance. They can provide guidance and further steps to resolve the issue safely.