How to Troubleshoot Audio Recording Issues?
If you're having issues enabling or disabling the audio for your recordings, please do the following:
Please ensure that you are only using the original cable and the Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Plug the dash cam into power.
2. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
3. Check that your phone's WiFi is ON and not connected to any other device, network, or another Nexar dash cam.
4. Open the Nexar Connect app > More > Settings.
5. Tap the Audio recording toggle twice to refresh it.
6. Do a sample drive and see if the audio is now recorded.
If the issue persists, reach out to our support team and share the affected recording for assistance.