If you're having trouble creating Clips in the Nexar Connect app and encountering error messages, here's what you can do:
You can only create or trim clips from drives that are playable in the app or still saved in the dash cam's internal memory and haven't been overwritten yet.
1. Make sure to use only and all the original accessories that came with the dash cam.
2. Please avoid unlocking the service door or removing/replacing the SD card, as it will void the warranty.
3. Disable Low Power Mode [iOS] or Battery Optimization [Android] in the phone settings.
4. Make sure that the phone’s mobile data is enabled and has good mobile data reception, and that there are no internet access issues.
5. Disable CarPlay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings on the phone.
6. Check that all required settings and permissions are enabled.
If everything is checked but you're still experiencing the same issue, reach out to our support team. Sharing the date and time of the affected drives will be helpful for the investigation.