This guide outlines instructions for requesting a video clip manually from the Fleets Dashboard.
How to Manually Request a Clip on the Fleets Dashboard?
Here are the steps to manually request a Clip on the Fleets Dashboard for your Nexar Fleets dash cam:
1. Go to the Activity tab and choose the specific vehicle for which you want to request a video clip.
2. From the drive history, locate the date and time of the drive and click it.
3. Tap Get High Resolution Clip.
4. Use the slider to pinpoint the desired location for the clip. The map provides a visual guide of the vehicle's route, aiding in specifying the exact clip location. You can also zoom in or out for a more precise and user-friendly experience.
You can only request a maximum of 5 minutes for each clip that you are requesting.
5. Click Get Clip after setting the parameters. Wait for the processing to complete.
Watch this video to learn more about creating manual clips:
What to Do to Ensure a Successful Clip Download?
For a successful clip download, ensure the dash cam is turned on. The video is extracted directly from the camera, requiring the dash cam to stay on during the extraction process. If the dash cam was off when you made the request, the extraction resumes once the dash cam is turned on.
Once the clip has been processed, you can view the video. It will also appear in the Incidents tab as a manual clip.
Frequently Asked Questions
Can you trim and save a drive video while the vehicle is off?
Yes, you can trim a drive video while the vehicle is off, but the dash cam must be turned on for the video extraction to complete successfully.
Please note that we do not automatically turn on the dash cam when saving a clip to prevent battery drain. If the dash cam was off when you made the request, the extraction will automatically resume once it’s turned back on during your next drive. After processing, the clip will be available for viewing in the Activity tab as a manual clip.
Can you create a clip from a drive in progress?
Yes, you can create a clip from an ongoing drive by simply clicking on the Recording in progress card and creating the necessary clips.
Can you download a single video for the entire ride?
We do not recommend retrieving videos for the full ride. Instead, it's better to select the specific portions of the video that are most relevant to you and submit a retrieval request for just those segments based on the known location/time of the event in question.
This approach speeds up the process and ensures a smoother experience, as it reduces the amount of video data to be uploaded.