This guide pertains to an issue where one of the fleet's dash cams is not turning on.

The dash cam not turning on is mainly attributed to power-related problems.

To troubleshoot when if the dash cam is not turning on, please do the following:

1. The foremost consideration is to utilize solely Nexar's original equipment, including the power cable and CLA/OBD/HWK (depending on your order when purchasing the product).
Kindly refrain from directly connecting the dash cam to your USB port or using alternative equipment. If the dash cam does not receive an adequate power level, it will not recharge.

2. After ensuring the steps outlined above, examine whether the dash cam's power indicator displays any illumination.

3. Ensure that all equipment is functioning correctly and that the dash cam is not swollen or damaged.

If the issue remains, please contact our support team for further assistance.