This guide concerns an issue where an incident involving your fleet (such as a high-impact event or harsh acceleration) has been recorded, but the event was not automatically detected.

The primary reason for this lies in the intensity of the event. If the impact of the incident falls below the predetermined impact level we have established, automatic detection will not occur.

Based on experiments, we have chosen this impact threshold to prevent the dashboard from being inundated with false incidents.

If you believe that the incident sensitivity is set too high, you can reach out to our support team for further assistance. This way, we can assess whether the sensitivity level aligns appropriately with your fleet's typical operations.