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The Dash Cams Are Not Visible Inside the Fleets Dashboard
The Dash Cams Are Not Visible Inside the Fleets Dashboard
Updated over a week ago

This guide explains what to do if you cannot see any vehicles on your dashboard after acquiring your fleet's dash cam(s).

Why Is Are Dash Cams Not Visible Inside the Fleets Dashboard?

The Nexar dash cams are activated remotely. Once the dash cam's battery reaches a sufficient charge (approximately 20 minutes), the dash cams initiates a self-onboarding process. This process involves downloading the latest software version and establishing communication with the fleet on our servers. Upon the completion of this process, the dash cams will be automatically populated within your dashboard.

How Can I Troubleshoot The Dash Cams Not Showing Inside the Fleets Dashboard?

If your dash cams are not showing inside the Fleets Dashboard, please do the following:

1. Make sure to use only Nexar's original equipment, including the power cable and CLA/OBD/HWK (depending on your order when purchasing the product).
Kindly refrain from directly connecting the dash cam to your USB port or using alternative equipment. If the dash cam does not receive an adequate power level, it will not recharge.

2. Confirm that the LTE add-on unit is positioned on the right side of the dash cam, and if you possess an internal facing camera, it should be on the left side of the dash cam, as illustrated in the example below:

4. Ensure that you are driving in an area with strong reception.

5. Drive for approximately 20 minutes to allow the dash cam to recharge and initiate the activation process.

6.After 30 minutes, verify if the dash cam has been generated within your dashboard.

If the issue persists, please reach out to our support team for further assistance.

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