This article provides a comprehensive list of frequently asked questions on how to use the Fleets dashboard.

You may access your Fleets dashboard by going to https://fleets.getnexar.com.

If you're not receiving the authentication code to login to your Fleets Dashboard, please contact our support team at the phone number +1 929-470-0536 or send an email to fleethelp@getnexar.com.

Our working hours are Monday to Friday, 9:00 AM - 8:00 PM EST.

Once you have installed the Nexar Fleets dash cam on a vehicle, you can then edit the information of the dash cam with the vehicle's information on the Fleets Dashboard for your convenience.

Just click on a particular dash cam serial number and tap the pen and paper icon. This will take you to the window where you can personalize and assign the camera to the vehicle where you installed it.

Inside your Fleets Dashboard, you will see an Assign Driver option right next to the Vehicle/Camera name. Once you click the Assign Driver option, you will see another button that says Add Driver. You will have the option to add the driver’s name, email address, and phone number.

Yes, it is possible to remove a Nexar Fleets dash camera from the Nexar Fleets Dashboard, but there are important considerations. The fleet service and dash cameras are tied to a contract upon purchase, and you must maintain at least two cameras to continue with the service.

If you wish to remove a camera, please note that early termination of the service is allowed. However, if you choose to terminate the service early, you will be obligated to pay for the remaining periods of the contract.

For more detailed information, you can review the terms and conditions of the Fleets Monitoring system here.

To view an incident captured by the Nexar Fleet dash cam, go to the Incidents tab on your Fleets Dashboard. Here, you will find a history of all incidents recorded by your vehicles, including any clips you have manually created and are labeled accordingly.

Simply click on a specific event from the list, and it will open the video for playback.

Yes, you can download and save incident videos captured by your Nexar Fleets dash cam. To view an incident, simply click on the event from the list, and the video will appear. You can then play it by clicking the play icon in the center.

For your convenience, there is a full-screen option, and you can choose to mute or enable the audio.

If you'd like to save the video to your local drive, click the download icon. The video will be provided in a zip file, with the footage split into 1-minute segments.

Requested clips and automated incidents captured by your Nexar Fleets dash cams are automatically uploaded to the cloud. Once uploaded, these videos will remain in the cloud and will not be deleted.

Inside your Fleets Dashboard, you will see the Nexar Fleets dash cams you have activated in the left pane and a map where you will see a representation of the location of the camera the last time they were detected.

From the Activity tab, select the vehicle you want to review, and then you will be routed to the vehicle’s drive history. Each drive history you click will also populate the routes of the vehicle which is represented by the map populated at the right-hand side of the window.

Yes, you can access the live feed from the Nexar Fleets dash cameras in real time through the fleet dashboard, provided that the camera is powered on and the vehicle is in an area with good cellular reception.

Yes, you can receive real-time incident or collision notifications for your Nexar Fleets dash cams. You will be able to set up the up to 3 email addresses where you wish to receive the notifications. You can find this under More > Safety features > Email alerts in the dashboard.

The maximum allowable number of geofences that can be established for the fleet is limited to 10.

You will receive a notification to the email address you’ve nominated, when a vehicle enters or exits a geofence you’ve set.

The notifications for the geofences for your Nexar Fleets dash cam will be sent to your email. You can configure the Alert Frequency to how often you want to get notified. You can select if you want to get notified in real-time, daily, weekly, or monthly.

To create a new geofence, go to the Geofences section, select Draw Your Geofence, then use the pencil icon to mark the area you want. Tap Done when you're finished. If you need to start over, just tap clear. Remember to connect the starting and ending points to form a complete area.

For the full article on how to use Geofences, click here.

Yes, you can make a single geofence and apply it to all your vehicles.

The camera won't alert you with a voice prompt, but you'll get an email notification when you enter or leave a geofenced area.
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Please avoid using factory reset to any of your dash cams, unless instructed otherwise by our Support team.

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You can access the website https://fleets.getnexar.com/ using a Google Chrome browser (recommended) on the phone. For the article related to the mobile experience, please press here.

No, a mobile app is not required to be used with your Nexar Fleets dash cams. The Nexar One dash cams are pre-activated when you receive them. All you need to do is to directly install them to your vehicles and monitor through your Fleets dashboard by logging in to https://fleets.getnexar.com/.