Nexar One Activation, Installation, and Download Errors
Updated over a week ago

This article will guide you in resolving Nexar One Activation, Installation, and Download Errors during onboarding.


The Nexar app provides a comprehensive onboarding experience to help you make the most of your Nexar One dash cam. During the onboarding process, the app requires specific permissions and settings to be correctly configured.

However, you may encounter a "We couldn't activate your dash cam" error during the onboarding process.

Below are our quick guides to resolve this.

The Nexar app connects to Nexar One through Bluetooth and WIFI. Please make sure there are no other WIFI networks in the area, and that VPNs, hotspots, and antivirus apps are disabled to avoid having issues during the app and dash cam setup.

Please also make sure to turn on all the required permissions and settings asked by the app.


What to Do When I Receive an Activation or Installation Error While Setting Up My Nexar One

If you are having trouble setting up or activating your Nexar One with the Nexar app and you are receiving any of the error codes below, click the error code to view the instructions.

Activation Error 2207

1. Make sure to use only the original accessories that came with the dash cam.

2. Turn Bluetooth off then on.

3. Forget the dash cam Bluetooth from the device list.

4. Disconnect your dash cam from power. Once it turns off, reconnect it.

5. Tap Try again.

If the issue remains, please do the following:

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Uninstall and reinstall Nexar app

For Android Phones: Please ensure you are not installing the app on a work device or profile

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings. Note: Do not enter a password to the dash cam's WiFi network.

7. Make sure the phone is not connected to any other WiFi networks.

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable CarPlay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error code.

Activation Error 2208

1. Make sure to use only the original accessories that came with the dash cam.

2. Disconnect your dash cam from power. Once it turns off, reconnect it.

3. Tap Try again.

If the issue remains, please do the following:

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Uninstall and reinstall Nexar app

For Android Phones: Please ensure you are not installing the app on a work device or profile

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings. Note: Do not enter a password to the dash cam's WiFi network.

7. Make sure the phone is not connected to any other WiFi networks.

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable CarPlay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error code.

Activation Error 2209

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Make sure to use only the original accessories that came with the dash cam.

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings.

7. Make sure the phone is not connected to any other WiFi networks.

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error code.

Activation Error 2210

1. Make sure to use only the original accessories that came with the dash cam.

2. Turn off then turn on your WiFi and Bluetooth.

3. Forget the dash cam’s Bluetooth in the device list.

4. Press the Nexar power button quickly, 10 times.

5. Once your dash cam turns on, tap Try again.

If the issue remains, please do the following:

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Uninstall and reinstall Nexar app

For Android Phones: Please ensure you are not installing the app on a work device or profile

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings. Note: Do not enter a password to the dash cam's WiFi network.

7. Make sure the phone is not connected to any other WiFi networks.

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable CarPlay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error code.

Activation Error 2211

1. Make sure to use only the original accessories that came with the dash cam.

2. Turn off then turn on your WiFi and Bluetooth.

3. Make sure the app isn’t connecting to any other WiFi network.

4. Disconnect your dash cam from power. Once it turns off, reconnect it.

5. Tap Try again.

If the issue remains, please do the following:

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Uninstall and reinstall Nexar app

For Android Phones: Please ensure you are not installing the app on a work device or profile

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings. Note: Do not enter a password to the dash cam's WiFi network.

7. Make sure the phone is not connected to any other WiFi networks.

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable CarPlay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error code.

Activation Error 2212

1. If you are trying to connect to someone else's dash cam, please ensure that the owner sends an invitation to you through the Nexar app settings.

2. Make sure you're using all the original accessories that came with the dash cam.

3. Enable phone's WiFi, Bluetooth, and Location settings.

4. Make sure the phone is not connected to any other WiFi networks.

5. Turn on cellular data and ensure there's a strong signal in the area.

6. Disable CarPlay, Android Auto, hotspots, VPN, antivirus apps, or similar security settings on your phone.

7. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

8. Make sure all the required settings and permissions here are set properly and try again.

If the issue persists, please reach out to our support team and mention this error code along with the following information:

1. Are you the original owner of this dash cam?

2. Are you using the same phone number that was used to activate this for the first time?

3. Was this camera previously activated by someone else?

Activation Error 2213

1. Make sure to use only the original accessories that came with the dash cam.

2. Make sure you are using an updated version of the Nexar app.

3. Ensure the Nexar app is installed on a personal profile (not a work profile).

4. Verify that WiFi, Bluetooth, Location, Local Network (iOS), and Storage (Android) settings and permissions are enabled.

5. Make sure your mobile data is enabled and has a good reception without internet access issues.

6. Disable CarPlay, Android Auto, hotspots, VPN, antivirus apps, or similar security settings on your phone.

7. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

8. Check that your WiFi and Bluetooth are not connected to other devices or networks.

9. Turn off the dash cam, wait for it to power off completely, then turn it on again. Try the process again.

If the issue remains, please do the following:

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Uninstall and reinstall Nexar app

For Android Phones: Please ensure you are not installing the app on a work device or profile

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings. Note: Do not enter a password to the dash cam's WiFi network.

7. Make sure the phone is not connected to any other WIFI networks.

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable CarPlay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error code.

No Error Code

You may encounter the We couldn't activate your dash cam error without a specific error code provided.

What to do:

1. Make sure to use only the original accessories that came with the dash cam.

2. Turn Bluetooth off then on.

3. Forget the dash cam Bluetooth from the device list.

4. Disconnect your dash cam from power. Once it turns off, reconnect it.

5. Tap Try again.

If the issue remains, please do the following:

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Uninstall and reinstall Nexar app

For Android Phones: Please ensure you are not installing the app on a work device or profile

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings. Note: Do not enter a password to the dash cam's WiFi network.

7. Make sure the phone is not connected to any other WIFI networks

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable CarPlay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error.


What to Do When I Receive a Download Error While Setting up or Activating My Nexar One

If you are having trouble setting up your Nexar One with the Nexar app and you are receiving any of the error codes below, click the error code to view the instructions.

Download Error 2213

1. Make sure to use only the original accessories that came with the dash cam.

2. Make sure you are using an updated version of the Nexar app.

3. Ensure the Nexar app is installed on a personal profile (not a work profile).

4. Verify that WiFi, Bluetooth, Location, Local Network (iOS), and Storage (Android) settings and permissions are enabled.

5. Make sure your mobile data is enabled and has a good reception without internet access issues.

6. Disable Carplay, Android Auto, hotspots, VPN, antivirus apps, or similar security settings on your phone.

7. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

8. Check that your WiFi and Bluetooth are not connected to other devices or networks.

9. Turn off the dash cam, wait for it to power off completely, then turn it on again. Try the process again.

If the issue remains, please do the following:

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Uninstall and reinstall Nexar app

For Android Phones: Please ensure you are not installing the app on a work device or profile

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings. Note: Do not enter a password to the dash cam's WiFi network.

7. Make sure the phone is not connected to any other WIFI networks.

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable Carplay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error code.

Download Error 2214

1. Ensure that you have a stable internet connection.

2. If using cellular data, make sure you have a good signal.

3. Try the process again.

If the issue remains, please do the following:

Please note that the following steps involve resetting the dash cam, resulting in the deletion of all recorded footage, which cannot be recovered. If you have important videos, please reach out to our support team before proceeding.

1. Uninstall and reinstall Nexar app

For Android Phones: Please ensure you are not installing the app on a work device or profile

2. Forget dash cam Bluetooth (iOS) or unpair (Android).

3. Forget dash cam WiFi from your phone.

4. Restart your phone.

5. Press the Nexar power button quickly, 10 times.

6. Enable phone's WiFi, Bluetooth, and Location settings. Note: Do not enter a password to the dash cam's WiFi network.

7. Make sure the phone is not connected to any other WiFi networks.

8. Turn on cellular data and ensure there's a strong signal in the area.

9. Disable CarPlay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.

10. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

11. Open the Nexar app and continue onboarding.

If the issue persists, please reach out to our support team and mention this error code.


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