This article will help you troubleshoot your Nexar One in case you experience issues with Emergency Contacts and the Emergency Streaming feature not working.

If you are having issues with the Nexar One’s SOS button on the Nexar app not working or missing, or if Nexar One's Emergency streaming feature is not working, please do the following:

1. Ensure that your Nexar Connect subscription is active by going to the Nexar Portal here: https://www.getnexar.com/mynexar

2. Unplug the Nexar One and wait until the light turns off.

3. Remove the +Connectivity add-on, then reattach it to the right side of the Nexar One.

4. Ensure the power plug is correctly inserted into the magnetic mount (not the add-on ports), then plug it back to power.

5. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

6. Disable WiFi-interfering functions like CarPlay, Android Auto, VPN apps, antivirus apps, security apps, and hotspots.

7. Turn on the phone's cellular data, Bluetooth, and WiFi settings, and wait until the blue/white light stops blinking.

8. Tap the SOS button in the Nexar app or say, "Hey Siri, I'm being pulled over".

9. Force close the Nexar app using the instructions below and try again.

For iOS: Swipe up from the bottom of the home screen > pause in the middle > swipe up on the Nexar app.

For Android: Tap the hamburger icon (three lines or dots) from the Navigation bar > swipe up on the Nexar app.

If you still encounter difficulties, reach out to our support team. Sharing the date and time of the affected drives will be helpful for the investigation.

If your emergency contacts are not getting SMS alerts when the emergency streaming feature is started, please do the following:

1. Unplug the Nexar One and wait until the light turns off.

2. Remove the +Connectivity add-on, then reattach it to the right side of the Nexar One.

3. Ensure the power plug is correctly inserted into the magnetic mount (not the add-on ports), then plug it back to power.

4. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

5. Disable WiFi-interfering functions like CarPlay, Android Auto, VPN apps, antivirus apps, security apps, and hotspots.

6. Turn on the phone's Bluetooth and WiFi settings, and wait until the blue/white light stops blinking.

7. Tap the SOS button in the Nexar app.

8. Ask the emergency contacts to make sure they are in an area with good cellular reception, then check if they received the SMS emergency alerts.

9. Force close the Nexar app using the instructions below.
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For iOS: Swipe up from the bottom of the home screen > pause in the middle > swipe up on the Nexar app.

For Android: Tap the hamburger icon (three lines or dots) from the Navigation bar > swipe up on the Nexar app.

10. Tap the SOS button and check if your Emergency contact received an emergency SMS alert.

If the issue continues, please reach out to our support team for further help. Providing the date and time when the issue occurred will greatly assist in resolving the problem.