This article will guide you in resolving issues with incomplete Nexar Pro, Beam, and NEXC2 video recordings.
What to Do When Parts of the Video Recordings Are Missing in the Nexar Classic App
Remember that your drive recordings are transferred from the Nexar Pro, Beam, and NEXC2 to the Nexar Classic app via WiFi. When the Nexar Classic app and dash cam aren't connected during certain drives or get disconnected due to interference, part of your drives will not be saved in the app.
The Nexar Classic app and Nexar dash cam utilize a loop recording mechanism that automatically overwrites older drives to make space for new ones.
If your recent drives are incomplete in the Nexar Classic app, don't worry. You can still recover them from Nexar Pro, Beam, NEXC2's SD card, or internal memory (for NEXC2) by doing the following:
Accessing the Videos from the SD Card for Nexar Pro and Beam
Here are the steps to access your Nexar Pro and Beam videos from the SD card:
1. Eject the SD card from your dash cam by pushing the SD card insert in the upper part of the camera next to the Power button
2. Insert the SD card into an SD card reader (available for purchase in any electronics store or use the adapter received in the package and insert the SD card into your computer)
3. Plug the SD card reader into the computer’s USB outlet
4. A folder containing the videos on your SD card will show up - transfer all of the desired videos to the computer’s drive
The Nexar Pro, Beam, NEXS1, and NEXC1 are the only dash cam that has a removable SD Card. However, the Nexar One and NEXC2 have internal memory that is not removable. Do not attempt to remove the internal memory from Nexar One and NEXC2, as it can cause damage and void the warranty.
Accessing the Videos from the Internal Memory for NEXC2
Here are the steps to access the videos from the NEXC2's internal memory:
The Nexar Memory Card Reader for the NEXC2 dash cam is only compatible with a Windows computer.
Download the Nexar Memory Card Reader to your computer or laptop
Plug the dash cam into your computer or to an external power source
Connect your computer to the dash cam’s WiFi network. Look for the network DIRECT-XXXXXX and enter password 12345678 (unclick 'Remember this network')
Wait until your dash cam’s flashing light is steady
Double-click your dash cam’s power button
Click “Connect” on the Nexar Card Reader app on your computer
You can now view all the drive footage and recordings in NEXC2's internal memory
It is advisable to maintain a constant connection between the app and Nexar Pro, Beam, and NEXC2 through WiFi and Bluetooth while driving to ensure your videos are stored completely and without any missing drive segments in the app. Alternatively, you can create Clips of significant drive segments, which will be securely backed up in the Nexar cloud and readily accessible within the app.