This article will help you troubleshoot in case you experience issues with retrieving Nexar Pro, Beam, or NEXC2's parking mode Clips.

Follow these steps in case you are unable to retrieve Nexar Pro, Beam, or NEXC2's parking mode video recordings:

1. Plug the dash cam to power

2. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

3. Disable WIFI-interfering functions like Carplay, Android Auto, VPN apps, antivirus apps, security apps, and hotspots.

4. Enable your phone's WIFI and Bluetooth.

5. Wait a few minutes for the notification to appear.

6. Tap the notification to download the parking clip.

7. Keep the app open in the foreground until the transfer is complete.

In the event that the Nexar Classic app fails to save your parking Clips, you can still obtain them directly from the dash cam's SD card (for Nexar Pro and Nexar Beam) or internal memory (for NEXC2).

Follow the instructions below to get your parking incidents directly from the dash cam's SD card (for Nexar Pro and Nexar Beam) or internal memory (NEXC2).

1. Eject the SD card from your dash cam by pushing it downward until you hear a click, then gently release pressure until it pops out of the port.

2. Insert the SD card into an SD card reader (available for purchase in any electronics store or use the adapter received in the package)

3. Plug the SD card reader into the computer’s USB outlet
4. Open the videos folder

5. Look for video files with a filename that ends in AU (road-view) and BU (interior-view). Those are your parking incident videos.

1. Download the Nexar Card Reader app to your PC and open it. This option is only available for Windows computers
2. Plug the NEXC2 dash cam into your computer or to an external power source

3. Connect your computer to the NEXC2 dash cam’s WiFi network. Look for the network DIRECT-XXXXXX and enter password 12345678 (unclick 'Remember this network')

4. Wait until NEXC2's blue light stops blinking

5. Double click the dash cam’s power button

6. Click “Connect” on the Nexar Card Reader app on your computer

7. Look for video files with a filename that ends in AU or AX (road-view) and BU or BX (interior-view). Those are your parking incident videos.

If no parking incidents were found, it could mean that the Nexar Pro, Beam, or NEXC2 did not record a parking incident. You can check if Nexar Pro, Beam, or NEXC2's parking mode is working by following the steps below.

You can do a quick check to see if the Nexar Pro, Beam, or NEXC2's parking mode is working by doing the following:

1. Turn off the phone’s Bluetooth and WIFI settings

2. Remove the dash cam from power and keep it undisturbed for 5 minutes or more

3. Shake the dash cam

4. Allow it to record and shut down

5. Keep the dash cam undisturbed for at least 5 minutes, then connect it to power

6. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.

7. Turn on the phone's Bluetooth and WIFI settings, and wait until the blue light stops blinking

You should receive a parking incident notification on your phone a few minutes after being paired or connected to the dash cam.

If the parking incidents did not appear on the app or the Nexar Pro, Beam, or NEXC2 did not wake up after the shake test, please reach out to our team for further assistance. Sharing a video of the shake test with our support team will be helpful.