This article assists in troubleshooting missing audio recordings in your Nexar Pro, Beam, or NEXC2 drive videos.
How to Troubleshoot Nexar Pro, Beam, or NEXC2 Videos Without Audio Recording
If you are having issues with your Nexar Pro, Beam, or NEXC2 videos not having audio recordings, please do the steps below.
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Power on the dash cam
2. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
3. Ensure that WIFI and Bluetooth settings are ON and not connected to any other device, network, or another Nexar dash cam
4. Open the Nexar Classic app > More > Dash cam > tap the "Record audio" toggle twice to refresh
5. Go back to the Drive tab and tap "Stream"
6. Check that the mic icon on the upper right corner of the stream window is enabled
7. Record for a few minutes, then end the stream
8. Play the recording and check if the audio issue is fixed
If the issue persists, reach out to our support team and share the affected recording for assistance.