This article provides assistance if you're experiencing audio quality issues with your Nexar Pro, Beam, or NEXC2 recordings.
How to Troubleshoot Nexar Pro, Beam, or NEXC2 Audio Quality Issues
If you're having issues with the audio quality of your Nexar Pro, Beam or NEXC2 recordings, please do the following:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Power on the dash cam
2. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
3. Ensure that WFi and Bluetooth settings are enabled and not connected to any other device, network, or another Nexar dash cam
4. Open the Nexar Classic app > More > Dash cam > tap the Record audio toggle twice to refresh
5. Go back to the Drive tab and tap Stream
6. Check that the mic icon on the upper right corner of the stream window is enabled
7. Record for a few minutes, then end the stream
8. Play the recording and check if the audio quality issue is fixed
If the issue persists, reach out to our support team and share the affected recording for assistance.