This article will help you troubleshoot your Nexar Pro, Beam, and NEXC2 in case you experience issues where the app is showing an incorrect drive route or parking location.
What to Do if my Nexar Pro, Beam, or NEXC2 Drive Route or Map Data are showing as Inaccurate?
If you are experiencing issues with the route information showing incorrectly for your Nexar Pro, Beam, or NEXC2 recordings, simply follow the steps below:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
2. Enable WiFi, Bluetooth, and Location settings before driving
3. Ensure all required permissions are enabled
4. For Android OS 13 users: It is important that you set the Location permission to Allow all the time in order to properly record route or map information of your drive recordings.
5. Do a 3-5 minute test drive and check if the location and routing data of your drives display accurately.
What to Do if my Nexar Pro, Beam, or NEXC2 Parking Location or Parked Location is showing as Inaccurate?
For Nexar Pro, Beam, or NEXC2, the app relies on the last location your drive has ended while connected to the Nexar Classic app. To ensure that your Parked Location shows accurately, follow the steps below:
1. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
2. Enable your phone's WiFi, Bluetooth, Location, cellular data, Local Network (for iOS), and Storage (for Android) settings and permissions should all be enabled
3. Disable wireless Android Auto or CarPlay, VPN, antivirus, and other security apps, or your phone's hotspot.
4. Do a 3-5 minute test drive while connected to the Nexar Pro, Beam, or NEXC2 and check if the issue is resolved.
If you still encounter difficulties, reach out to our support team.