This article will help you troubleshoot when the NEXS1 and NEXC1 are not streaming drives to the Nexar Classic app while you're driving.
What to Do When the NEXS1 or NEXC1 Fails to Stream Drives While I’m Driving
Streaming can be done automatically or manually by tapping the Stream button on the Drive tab before you start driving. If the NEXS1 or NEXC1 is not streaming to the Nexar Classic app while you're driving, follow these troubleshooting instructions:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Ensure the power plug is correctly inserted into the power source
2. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
3. Disable VPN, hotspots, wireless Android Auto/Carplay, and security apps.
4. Check that WIFI and Bluetooth settings are on and not connected to any other device, network, or another Nexar dash cam.
5. Open the Nexar Classic app, then tap the Stream button on the Drive tab to check if the issue is resolved
If the problem persists, follow these steps:
1. Restart your phone and NEXS1 or NEXC1
2. Turn on the phone's Bluetooth and WIFI until the dash cam shows a connected status in the app
3. Turn off and then back on your phone's WIFI, Bluetooth, and Location settings to refresh the connection.
4. Open the Nexar Classic app, then tap the Stream button on the Drive tab to check if the issue is resolved
If you want to stream your drives automatically to the Nexar Classic app, please check our Setting up Automatic Recording for NEXS1 or NEXC1 here: https://intercom.help/nexar/en/articles/8485293
If you still encounter difficulties, reach out to our support team. Sharing the date and time of the affected drives will be helpful for the investigation.