This article will help you troubleshoot when your NEXS1 and NEXC1 drive recordings are not playing in the Nexar Classic app.
How Can I Ensure That All My NEXS1 or NEXC1 Drive Recordings Are Playable in the Nexar Classic app?
Remember that your drive recordings are transferred from the NEXS1 and NEXC1 to the Nexar Classic app via WIFI.
To make sure everything gets saved to the app, keep your phone connected to NEXS1 or NEXC1 via WIFI while driving.
Also, it's a good idea to turn on the automatic recording feature in the Nexar Classic app, so you don't have to start and stop drive recordings on your phone manually.
For iOS users, please make sure the app's Phone battery optimization toggle is disabled so that the Nexar Classic app can record drives even when it's in the background.
How to Address Issues When NEXS1 or NEXC1 Video Recordings Won’t Play in the App?
If you're having trouble playing NEXS1 or NEXC1 videos in the app, follow these steps:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Ensure the power plug is correctly inserted into the power source
2. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
3. Disable VPN, hotspots, wireless Android Auto/Carplay, and security apps
4. Turn on the phone's Bluetooth and WIFI until the dash cam shows a connected status in the app
5. Ensure that your phone's Wifi is not connected to any other networks while driving
6. Perform a test drive and see if your recorded drive is playable in the app
If the issues continue, please reach out to our support team for further help. Providing details about the error message you're receiving and the date and time of the video will be helpful for the investigation.