This article will help you troubleshoot your NEXS1 or NEXC1 in case you experience issues where it randomly records drives even when you are not driving.

The NEXS1 or NEXC1 and Nexar Classic app use WIFI and Bluetooth to connect. Whenever your phone's WIFI and Bluetooth are turned on, the app searches for the NEXS1 or NEXC1.

If the dash cam is hardwired or constantly powered by the car, even when parked, the app might detect the dash cam nearby and assume you're driving. As a result, it starts recording a drive.

To prevent random recordings, we recommend enabling the Continuous power outlet toggle within the Nexar Classic app's Dash cam settings.

If you're receiving drive started notifications from the Nexar Classic app when you're not driving with NEXS1 or NEXC1, follow these steps:

1. Plug the dash cam to power

2. Enable the phone's Bluetooth and WIFI network and wait for the dash cam's blue power light to stop blinking

3. Open the Nexar Classic app, then go to More > Dash cam

4. Enable the "Continuous power outlet" toggle in the app.

5. Turn on the "Motion & Fitness" (for iOS) or "Physical Activity" (for Android) permission for the Nexar Classic app in your phone settings.

Monitor the Nexar Classic app's behavior after following these instructions. If you still encounter the same issue, reach out to our support team. Sharing the date and time of the random Drives will be helpful for the investigation.