This article helps you troubleshoot video quality issues in your NEXS1 or NEXC1's drive recordings like freezing frames, choppy videos, blurry videos, or skipping frames.

If you're experiencing video quality issues with your NEXS1 or NEXC1's video recordings, follow these steps:

1. Check for lens obstructions, including the plastic protective film, and remove it if still attached.

2. Try adjusting the dash cam's lens angle by moving it up or down to have a better angle.

3. Inspect the dash cam's lens for physical damage.

4. Check if the issue is present both on the app and the SD card.

5. Check if the issue happens both in the live camera feed and playbacks.

6. Try using a phone mount attached to the air conditioner's vent if the phone is overheating when driving.

7. Close any unused apps that are working in the background.

If the issue persists, reach out to our support team for further assistance. Sharing a copy of the problematic recording will be helpful for the review.

You can also access Drive recordings directly from NEXS1 or NEXC1's internal memory by doing the following:

1. Eject the SD card from your dash cam by pushing it downward until you hear a click, then gently release pressure until it pops out of the port.

2. Insert the SD card into an SD card reader (available for purchase in any electronics store or use the adapter received in the package and insert the SD card into your computer)

3. Plug the SD card reader into the computer’s USB outlet

4. A folder containing the videos on your SD card will show up - transfer all of the desired videos to the computer’s drive