This article will help you troubleshoot your NEXS1 and NEXC1 in case you experience issues where the app is showing an incorrect drive route or parking location.
What to Do if my NEXS1 or NEXC1 Drive Route or Map Data are showing as Inaccurate?
If you are experiencing issues with the route information of your NEXS1 or NEXC1 recordings, simply follow the steps below:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
2. Enable WiFi, Bluetooth, and Location settings before driving
3. Ensure all required permissions are enabled
4. For Android OS 13 users: It is important that you set the Location permission to 'Allow all the time' in order to properly record route or map information of your drive recordings.
5. Do a 3-5 minute test drive and check if the location and routing data of your drives display accurately.
What to Do if My NEXS1 or NEXC1 Parking Location or Parked Location Is Showing as Inaccurate?
For NEXS1 or NEXC1, the app relies on the last location your drive has ended while connected to the Nexar Classic app. To ensure that your Parked Location shows accurately, follow the steps below:
1. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
2. Disable wireless Android Auto or CarPlay, VPN, antivirus, and other security apps, or your phone's hotspot.
3. Enable your phone's WIFI, Bluetooth, Location, cellular data, Local Network (for iOS), and Storage (for Android) settings and permissions should all be enabled
4. Do a 3-5 minute test drive while connected to the NEXS1 or NEXC1 and check if the issue is resolved.
If you still encounter difficulties, reach out to our support team.