This article will help you troubleshoot when you are having trouble using your phone's mobile data when it's connected to the dash cam.

If you can't use your phone’s mobile data when you’re connected to a Nexar dash cam, simply follow these steps:

1. Go to the Apple App Store or Google Play Store, search "Nexar", and if available, tap the Update button.

2. For iOS: Make sure that Voice & Data is set to 4G, VoLTE ON, and Data Roaming is enabled using the instructions below:

Go to iPhone Settings > Cellular > Toggle ON Cellular Data

Tap Cellular Data Options > Data Roaming should be toggled ON

Tap Voice & Data > should be set to 4G > VoLTE should be toggled ON

3. For Android: The app and dash cam should be properly paired or connected, and no password was entered in the Nexar dash cam's WiFi network.

4. Make sure that your mobile data is enabled from the Settings app on your phone.

5. Once you have the right settings, try to pull up any other app on your phone and check if you can access the internet.

If the issue persists, please reach out to our support team for further assistance.