This article will help you troubleshoot your Nexar One when it keeps saying "Please turn off camera, reconnect LTE Connectivity add-on firmly, and turn camera on."
What to Do if Nexar One Keeps Asking Me to Remove and Reconnect the LTE or +Connectivity Add-On?
If you are having issues with the Nexar One keep asking you to turn off the camera, reconnect or reset the LTE or +Connectivity add-on, and turn the camera back on, simply follow the steps below:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Check for any physical damage on Nexar One's add-on port and the LTE or +Connectivity add-on.
2. Verify that the Nexar One is securely attached to the mount, and that the power cable is connected to the correct port on the Nexar One's mount and not to any add-on ports on the sides, as this can potentially harm the dash cam.
2. Unplug the Nexar One dash cam from the power source.
3. Remove and reattach the LTE or +Connectivity add-on to the right side of the Nexar One dash cam logo
4. Plug the dash cam to power and perform a test drive to see if the voice prompt would persist.
If the issue continues, please reach out to our support team for further help. Providing the date and time when the issue occurred will greatly assist in resolving the problem.
What to Do if Nexar One's Add-on Port or LTE or +Connectivity Add-on Is Damaged?
If you discover any physical damage to your Nexar One or LTE or +Connectivity add-on, please reach out to our support team for further assistance.
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