This article will guide you in resolving issues with your NEXS1 and NEXC1 dash cam not powering or turning on.
Troubleshooting Not Powering On Issue on a NEXS1 or NEXC1 Dash Cam
If your NEXS1 or NEXC1 dash cam is no longer powering on, check the following:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Check for any signs of physical damage on the dash cam’s ports and accessories.
2. Remove and reattach the mount from the dash cam, making sure it clicks into place and is difficult to remove
3. Make sure the cigarette lighter adapter's light is turning on. If the charger is not lighting up, use a different power port or connect a phone charger and see if the phone will charge.
4. If hardwired, use the original cable and charger and plug the dash cam into the power port.
5. Remove the SD card and turn the dash cam on (if it turns on, please speak to our team and let us know)
The Nexar Pro, Beam, NEXS1, and NEXC1 are the only dash cams that have a removable SD Card. The Nexar One and NEXC2 have an internal memory that is not removable. Do not attempt to remove the internal memory from Nexar One and NEXC2, as it can cause damage and void the warranty.
If the issue continues, please reach out to our support team for further help.
What to Do if the Back of the NEXS1 or NEXC1 Is Swollen
If you notice your NEXS1 or NEXC1 is swelling or bloating at the back, it may signal a failing internal battery. To avoid any issues, please stop using the dash cam and speak to our support team immediately for further assistance.
What to Do if the Cable or Power Accessory Is Damaged
If you discover any damage to your NEXS1 or NEXC1 accessories, please reach out to our support team for further assistance.