This article will guide you in resolving issues with your NEXS1 and NEXC1 dash cam not powering or turning off.
Troubleshooting Not Powering Off Issue on a NEXS1 or NEXC1 Dash Cam
Please do the following to make sure your NEXS1 and NEXC1 will power off correctly when you're done driving:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Ensure that the NEXS1 or NEXC1 is properly connected to the power source
2. If your NEXS1 or NEXC1 is connected to a continuous power port or your using a Scosche Hardwiring Kit, enable the "Continuous power outlet" toggle in the app while connected to the dash cam
3. For iOS, turn on the "Motion & Fitness" permission for the Nexar Classic app in your phone settings.
4. For Android, turn on the "Physical Activity" permission for the Nexar Classic app in your phone settings.
If the issue continues, please reach out to our support team for further assistance.