This article will help you troubleshoot when you encounter issues updating your NEXS1 or NEXC1’s firmware.
What to Do When You Encounter Issues When Updating the NEXS1 or NEXC1’s Firmware
If you are having issues updating your NEXS1 or NEXC1 dash cam’s firmware, please do the following:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Make sure the dash cam's SD card is properly inserted into the SD card port.
2. Make sure you are in an area where there is a strong cellular signal.
3. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
4. Disable WIFI-interfering functions like Carplay, Android Auto, VPN apps, antivirus apps, security apps, and hotspots.
5. Turn on your phone’s cellular data, Bluetooth, and WIFI, and make sure it’s not connected to any other WIFI networks.
6. Go to Nexar Classic app > More > Dash cam > Update firmware > Update now.
7. Remain near the dash cam and keep the app in the foreground until the firmware update is complete.
The firmware update should be finished within 5 minutes.
If the issue persists, please reach out to our team for further assistance. Sharing with our support team any screenshots or information about the issue will be helpful.