This article will help you troubleshoot in case you experience issues when creating NEXS1 and NEXC1 Clips on the Nexar Classic app.
Troubleshooting for Being Unable to Create NEXS1 or NEXC1 Clips
If you're having trouble creating Clips from your NEXS1 or NEXC1 dash cam's drive recordings in the Nexar Classic app and encountering error messages, here's what you can do:
You can only create or trim NEXS1 and NEXC1 Clips from Drives that are playable in the app.
1. Ensure that you are not using VPN, antivirus, and other security apps on your phone
2. Check if you can play the part of the video you want to trim in the app. If you can't, it means that the video or the portion is not saved in the app or may already have been overwritten.
3. If the part of the video you want to trim in the app is playable but you're still unable to create a clip. Refresh the video tab screen by swiping down then force close the app by following the steps below then try again:
For iOS users: swiping up from the bottom of the home screen > pause in the middle > swipe up on the Nexar Classic app
For Android users: tapping the hamburger icon (three lines or dots)
What to Do if a Recent NEXS1 or NEXC1 Drive Video I’m Creating the Clip From Is Not Playing in the App
1. Ensure the power plug is correctly inserted into the dash cam's power port
2. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
3. Disable VPN, hotspots, wireless Android Auto/Carplay, and security apps.
4. Check that WIFI and Bluetooth settings are on and not connected to any other device, network, or another Nexar dash cam.
5. Once connected, open the App > Videos Tab > Tap the video you want to save
6. Tap Create Clip and trim the portion of the video you want to keep.
If everything is checked but you're still experiencing the same issue, reach out to our support team. Sharing the date and time of the affected drives will be helpful for the investigation.
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