Nexar One is now supported on the Nexar Connect app instead of Nexar Classic.
Your camera will continue recording normally — only the app experience has changed.
Why can’t I use the Nexar Classic app?
Why can’t I use the Nexar Classic app?
Nexar One is no longer supported on Nexar Classic. When you open the app, you’ll be prompted to download and use Nexar Connect instead. Your camera is not affected and will continue recording as usual.
Important: Access to Nexar Classic videos
Important: Access to Nexar Classic videos
Nexar One videos in the Nexar Classic app will remain available for 30 days from the release of the latest app update (March 17, 2026).
This means you will have access to your videos until April 16, 2026.
During this time, you can:
Open your drives in Nexar Classic
Save or share clips
After April 16, 2026, these videos will no longer be accessible in the Classic app.
We strongly recommend saving any important clips as soon as possible to avoid losing access.
Will I lose my videos?
Will I lose my videos?
No. Your videos are still available, but how you access them depends on where they’re stored.
Cloud-backed clips
Available in Nexar Connect under the Incidents and Activity tabs
Your account and subscription remain unchanged
Regular drives
If the footage is still on your camera’s internal storage, you can access it using Direct Access
If the footage was not backed up and has already been overwritten, it cannot be recovered
My Activity tab is empty
My Activity tab is empty
This can be expected depending on your setup.
If you have a subscription
Cloud-backed clips appear in the Activity and Incidents tabs
New drives appear after your first drive using Nexar Connect
Drives are shown as time-lapse previews, not full recordings
If you don’t see anything yet, take a short drive of at least 5 minutes to generate activity.
If you don’t have a subscription
The Activity tab may appear empty
Your camera is still recording normally
To view your footage:
Go to the Activity tab
Tap Access
Follow the on-screen prompts
Important:
The Activity tab shows cloud-backed clips and new activity from Nexar Connect
Older drives that were not backed up will not appear here automatically
These can still be accessed using Direct Access if they remain on the camera
What is Direct Access?
What is Direct Access?
Direct Access is a local connection to your camera that allows you to view footage stored on the camera.
You can:
Browse your drives
Watch full footage
Download specific parts of your drives
How to view your footage using Direct Access
Option 1
Go to the Activity tab
Tap Access
Follow the on-screen prompts
Option 2
Select a drive from the Activity tab
Tap Get High Resolution Clip
Tap Local Download
Follow the on-screen prompts
Important: Direct Access reads from the camera, not your phone
Why does playback look different?
Why does playback look different?
Nexar Connect handles video playback differently from Nexar Classic.
In Nexar Classic
Drives were streamed and cached on your phone
Full drives were available in regular playback, not time-lapse
In Nexar Connect
Drives appear as time-lapse previews
Full footage is not automatically stored on your phone
This helps reduce phone storage usage, improve performance, and optimize battery usage.
To view full footage, use Direct Access and download the segment you need.
Do I need a subscription?
Do I need a subscription?
Some features in Nexar Connect depend on both:
A compatible device (LTE add-on)
An active subscription
These features may include:
Remote streaming
Automatic cloud backups
Remote access to your drives
If you have an LTE add-on
Your device supports connected features
An active subscription is still required for those features to work
If you do not have an LTE add-on
Connected features may not be available
You can still view footage locally using Direct Access
Important:
Having an LTE add-on does not mean you have an active subscription
A subscription is required to enable connected features
Feature availability may vary depending on your setup
If you’re unsure about your setup, contact support and we’ll help you check your options.
I can’t see my recent drives
I can’t see my recent drives
This depends on how you’re trying to view your footage.
If you have a subscription
Drives appear in the Activity tab after recording
If you don’t see anything yet, take a short drive to generate activity
If you don’t have a subscription
Drives will not appear automatically in the Activity tab
Your camera is still recording normally
To view your footage:
Go to the Activity tab
Tap Access
Follow the on-screen prompts
Important:
Full drives are stored on the camera’s internal storage
They must be accessed through Direct Access
If a drive was overwritten, it cannot be recovered
Should I uninstall Nexar Classic?
Should I uninstall Nexar Classic?
Yes. Nexar Classic will no longer support Nexar One and can be safely removed after migration.
I’m having trouble connecting or onboarding
I’m having trouble connecting or onboarding
Most cameras should work normally after migration.
Some older Nexar Ones may have firmware limitations. If you’re unable to connect, contact support and we’ll guide you through the next steps
Still have questions or can’t find what you’re looking for?
Our support team is happy to help. You can reach us via live chat or at support@getnexar.com.