This article provides answers to frequently asked questions about using Nexar Classic and dash cam.

Yes. If you forgot your phone at home or if your WiFi was disabled while driving, don't worry. The dash cam is still recording onto the SD card/internal memory. You can read here to see how to extract the footage from the dash cam: https://intercom.help/nexar/en/articles/8485674

Keep in mind that when driving without a paired smartphone, you'll be missing out on some essential features, such as Nexar Cloud automatic backup for dangerous events, 1-Click-Report that you can submit to your insurer in the case of an accident, and more.

Nope. If it’s plugged into a vehicle (connected to its power source), the camera should turn on automatically when you start your vehicle and turn off when you switch off your vehicle's power.

The camera will only record when it receives power, typically when the engine is on. Please note that even if your vehicle receives power 24/7, your camera will only record for an extra 30 minutes after you turn off your engine before it turns off because you aren't driving, and the camera is stationary.

We're sorry to hear that. Unfortunately, the Nexar Pro, Beam, NEXC1, NEXC2, and NEXS1 dash cams cannot be remotely tracked when disconnected from the app.

However, if you own a Nexar One dash cam with an active Nexar Connect subscription, you can use the remote live stream feature as long as it has enough battery to remain powered on, if unplugged. Simply tap the Live button on Nexar Classic to track the camera's location.

Nexar dash cams do not have the capability to detect license plates. However, they are equipped to record in high resolution of up to 1080p, and up to 4k resolution for Nexar One, which may capture the license plate details.

For optimal resolution, we recommend either creating a Clip while Nexar Classic is connected to the Nexar dash cam via Bluetooth and WiFi, or retrieving the video directly from the dash cam's SD card/internal memory, if you own a Nexar Pro, Beam, NEXC1, NEXC2, or NEXS1 dash cam.

The Nexar dash cam is designed to be mounted on the windshield of your vehicle on an upright position. If you choose to mount it upside down on the dashboard, you'll end up with videos that are upside down and cannot be adjusted for proper viewing.

Additionally, this may potentially harm the dash cam's internal sensors. Therefore, we strongly advise against mounting the Nexar dash cam in this manner, as it may cause permanent damage and affect its performance. To ensure optimal results and the longevity of your dash cam, please follow the recommended mounting instructions.

As of April 2nd, 2024, we introduce a new subscription plan for Nexar Classic that enables access to all Nexar features including Unlimited Cloud Storage for clips and incidents, Parking Mode feature, and convenient access to drive recordings.

For the initial year, the subscription is complimentary, and thereafter it's $1.99 per month, billed annually.

No. Users who have been using Nexar Classic before April 2nd, 2024 will not be required to subscribe.

Drives are video recordings of the entire trip, which are captured by Nexar Classic and dash cam, while Clips are shorter portions of the Drives or short videos of incidents that happened while driving or parked.

Yes, you can use other apps on your phone while using Nexar Classic and dash cam. However, please ensure that these apps do not use WiFi to connect to other devices in your vehicle and do not interfere with the WiFi connection to the dash cam. If you intend to use CarPlay or Android Auto while driving, we recommend using a wired connection. More information on this topic can be found here: https://intercom.help/nexar/en/articles/8485038

Unfortunately not. You can only connect your phone to one WiFi network at a time.

Video recording orientation cannot be changed. However, you can view the videos in full-size landscape orientation on Nexar Classic by rotating your phone sideways.

The Nexar OBD Kit is a plug-and-play power adapter designed to provide continuous power specifically to your Nexar One dash cam. It connects to your vehicle's On-Board Diagnostics (OBD) port to ensure your dash cam remains operational without interruption.

By installing the OBD Kit, your Nexar One dash cam will have uninterrupted power, allowing it to stream footage to your phone remotely and provide notifications about parking incidents 24/7.

This installation method also helps maintain a neat dashboard appearance by eliminating the need for additional power cables or adapters. In addition, with the OBD Kit in place, your vehicle's 12V power socket remains available for other uses.

The OBD Kit ensures that Nexar One's features can operate continuously without any power interruptions. This means you can take full advantage of Nexar Connect and receive real-time notifications for parking incidents and other events.

While both the OBD Kit and Hardwiring Kit offer continuous power to your Nexar One dash cam, they have different installation methods. The OBD Kit is designed to connect to your vehicle's OBD port, providing plug-and-play convenience and leaving your dashboard uncluttered. In contrast, the Hardwiring Kit requires a more complex installation process, as it connects to your vehicle's fuse box and may be considered a more permanent solution.

Yes, the Nexar OBD Kit is designed to provide continuous power to your Nexar One dash cam, ensuring it remains operational and can deliver its full range of features. This uninterrupted power supply is crucial for Nexar Connect and real-time notifications, especially for parking incidents.

Currently, we do not offer trade-in services.

We do not offer rear cameras at the moment.

Nexar dash cams are currently available only in the United States.

You can purchase an extra Nexar mount in our Accessories page: https://shop.getnexar.com/collections/accessories

If the mount/accessory you need isn't listed there, please contact our Support team by sending an email to support@getnexar.com

To purchase any Nexar dash cam, please visit our official shop at https://www.getnexar.com/.

If you wish to collaborate with us, please send us an email at support@getnexar.com with your social handles and our team will reach out to you shortly.

Please contact our support team at support@getnexar.com, and our team will be happy to assist you with the changes.

We're sorry to hear that you want to cancel your subscription. To assist you, please email our support team your details at support@getnexar.com.

If you wish to return the dash cam for a refund within our 30-day return policy, both the camera and the prepaid subscription will be eligible for a refund. However, if the return falls outside of the 30-day period, refunds will not be issued for either the camera or the prepaid subscription.