This article provides answers to frequently asked questions about using the Nexar Connect app and Nexar Connect dash cam.

The Nexar Connected Dash Cams

Does the camera still record even if my phone isn't paired or connected?

Yes. If you forgot your phone at home, don't worry. The dash cam is still recording onto the internal memory. You can read here to see how to extract the footage from the dash cam: https://help.getnexar.com/en/articles/8485674-accessing-your-videos-from-the-sd-card

The Nexar Connected dash cams have an internal memory that is not removable. Do not attempt to remove the internal memory from them as it can cause damage and void the warranty.

Do I need to turn the camera on each time I use it?

Nope. If it’s plugged into a vehicle (connected to its power source), the camera should turn on automatically when you start your vehicle and turn off when you switch off your vehicle's power.

Does the camera record 24/7?

The camera will only record when it receives power, typically when the engine is on. Please note that even if your vehicle receives power 24/7, your camera will only record for an extra 30 minutes after you turn off your engine before it turns off because you aren't driving, and the camera is stationary.

My Nexar Connected dash cam has been stolen. Can I track its location?

We're sorry to hear that. Nexar beam2 and Nexar One dash cam with an active Nexar Connect subscription, you can use the remote live stream feature as long as it has enough battery to remain powered on if unplugged. Simply tap the Live button on the Nexar Connect app to track the camera's location.

Can my Nexar Connected dash cam detect a license plate?

Nexar dash cams do not have the capability to detect license plates. However, they are equipped to record in high resolution of up to 1080p and up to 4k resolution for Nexar One, which may capture the license plate details.

For optimal resolution, we recommend creating a Clip through the Nexar Connect app.

It's important to keep in mind that video quality may vary due to factors such as weather conditions and lighting.

Can I mount my Nexar dash cam on the vehicle's dashboard?

The Nexar dash cam is designed to be mounted on the windshield of your vehicle on an upright position. If you choose to mount it upside down on the dashboard, you'll end up with videos that are upside down and cannot be adjusted for proper viewing.

Additionally, this may potentially harm the dash cam's internal sensors. Therefore, we strongly advise against mounting the Nexar dash cam in this manner, as it may cause permanent damage and affect its performance. To ensure optimal results and the longevity of your dash cam, please follow the recommended mounting instructions.

The Nexar Connect App

Is there a monthly fee to use the Nexar Connect app and Nexar Connected dash cams?

It is recommended to subscribe to Nexar Connect for $9.99/month. This subscription unlocks connected features in the Nexar Connect app, such as remote live streaming, emergency streaming, and real-time parking alerts.

What are Drives and Clips?

Drives are video recordings of the entire trip, which are captured by the Nexar Connect app and dash cam, while Clips are shorter portions of the Drives or short videos of incidents that happened while driving or parked.

Can I use other apps on my phone while using the Nexar Connect app and dash cam?

Yes, you can use other apps on your phone while using the Nexar Connect app, and dash cam.

Can I change the orientation of my Nexar videos?

Video recording orientation cannot be changed. However, you can view the videos in full-size landscape orientation on the Nexar Connect app by rotating your phone sideways.

The Nexar OBD Kit

How does the Nexar OBD Kit work?

The Nexar OBD Kit is a plug-and-play power adapter designed to provide continuous power specifically to your Nexar One and Nexar beam2 dash cam. It connects to your vehicle's On-Board Diagnostics (OBD) port to ensure your dash cam remains operational without interruption.

What are the benefits of using an OBD kit?

By installing the OBD Kit, your Nexar One and Nexar beam2 dash cam will have uninterrupted power, allowing it to stream footage to your phone remotely and provide notifications about parking incidents 24/7.

This installation method also helps maintain a neat dashboard appearance by eliminating the need for additional power cables or adapters. In addition, with the OBD Kit in place, your vehicle's 12V power socket remains available for other uses.

How does the Nexar OBD Kit affect Nexar One and Nexar beam2's features?

The OBD Kit ensures that Nexar One's features can operate continuously without any power interruptions. This means you can take full advantage of Nexar Connect and receive real-time notifications for parking incidents and other events.

What is the difference between an OBD Kit and a Hardwiring Kit?

While both the OBD Kit and Hardwiring Kit offer continuous power to your Nexar One and Nexar beam2 dash cam, they have different installation methods. The OBD Kit is designed to connect to your vehicle's OBD port, providing plug-and-play convenience and leaving your dashboard uncluttered. In contrast, the Hardwiring Kit requires a more complex installation process, as it connects to your vehicle's fuse box and may be considered a more permanent solution.

Does the Nexar OBD Kit require continuous power?

Yes, the Nexar OBD Kit is designed to provide continuous power to your Nexar One and Nexar beam2 dash cam, ensuring they remain operational and can deliver their full range of features. This uninterrupted power supply is crucial for Nexar Connect and real-time notifications, especially for parking incidents.

Purchase Questions

Do you offer trade-ins for Nexar dash cams?

Currently, we do not offer trade-in services.

Do you have a rear camera?

We do not offer rear cameras at the moment.

Do you ship outside the US?

Nexar dash cams are currently available only in the United States.

I'm ready to purchase. Where can I buy a Nexar dash cam?

To purchase any Nexar dash cam, please visit our official shop at https://www.getnexar.com/.