This article will assist you in resolving issues when you can't log in or sign up to Nexar Classic or if you are not receiving the SMS code to log in or sign up to the Nexar Classic app.
What to Do When I Don't Receive the SMS Code to Log in or Sign up on Nexar Classic?
If you’re having trouble receiving the SMS code to log in or sign up for Nexar Classic, do the following:
1. Make sure your phone is compatible with Nexar Classic as listed here.
2. Make sure that you’re located in a supported country as listed here.
3. Ensure that your phone's operating system is compatible with Nexar Classic:
Android: Android 8 and above (For Nexar Pro, Beam, NEXS1, NEXC1, NEXC2)
iOS: iOS 13 and above
4. For Android phones: Make sure that you have installed Nexar Classic on your personal profile and not on a work profile, workspace, or work-provided phone.
Work profiles may have certain restrictions that deny Nexar Classic's access to external phone resources like WIFI and/or Bluetooth.
5. Ensure that you're in an area with good cellular reception and no obstructions that could interfere with your cellular services such as underground parking lots or basements.
6. Disable any VPN apps, antivirus apps, or security apps on your phone.
7. Make sure you're putting in the country code and phone number correctly
It is very important to enter your country code before your phone number. Otherwise, you will not receive the SMS verification code.
8. Once everything is checked, request a new SMS code and try again.
9. Check your SMS filter and spam or junk folder to see if the code has been sent there.
We highly discourage requesting the code in multiple successions as your number may get blocked by the server and be flagged as spam, which only gets unblocked after 24 hours.
If you've tried these suggestions and still haven't received the code, it's possible that your network provider is blocking our messages. We recommend contacting your phone's service provider to confirm that they are not blocking short codes or text messages from Nexar.
If the issue persists, please reach out to our support team for further assistance.
What to Do When I Get an Error Message While Logging in or Signing up to Nexar Classic?
If you’re having trouble receiving the SMS code to log in or sign up for Nexar Classic, do the following:
1. Make sure your phone is compatible with Nexar Classic as listed here.
2. Make sure that you’re located in a supported country as listed here.
3. Ensure that your phone's operating system is compatible with Nexar Classic:
Android: Android 8 and above (For Nexar Pro, Beam, NEXS1, NEXC1, NEXC2)
iOS: iOS 13 and above
4. For Android phones: Make sure that you have installed Nexar Classic on your personal profile and not on a work profile, workspace, or work-provided phone.
Work profiles may have certain restrictions that deny Nexar Classic's access to external phone resources like WIFI and/or Bluetooth.
5. Ensure that you're in an area with good cellular reception and no obstructions that could interfere with your cellular services such as underground parking lots or basements.
6. Disable any VPN apps, antivirus apps, or security apps on your phone.
7. Make sure you're putting in the country code and phone number correctly
8. Once everything is checked, request a new SMS code and try again.
If the issue persists, please reach out to our support team for further assistance.