This article helps with troubleshooting pairing or connecting the Nexar Classic app to the Nexar Pro, Beam, NEXC2 dash cam.
How Does Pairing and Connection Work?
All you need to pair or connect your Nexar Pro, Beam, or NEXC2 with the Nexar Classic app on your phone is to download the Nexar Classic app. Then, follow the on-screen instructions to get started.
When driving, keep your phone's Bluetooth, WIFI, and Location settings enabled and the Nexar Classic app will automatically connect as soon as the dash cam is powered on.
Location permission is not required on Android OS 13 to record drives in the app. Please note that disabling this permission prevents the app from creating map routes for your Drives, Clips, and 1-Click Reports. If you want routing data saved alongside your drive videos, simply set the Nexar Classic's Location Permission to 'Always.'
How Can I Ensure a Successful Pairing or Connection Between My Phone and the Nexar Pro, Beam, NEXC2?
If you're experiencing difficulties with your phone not connecting or pairing to the Nexar Pro, Beam, NEXC2 dash cam, here are a few things you need to know:
1. Make sure that you're using the latest version of the Nexar Classic app on a compatible phone as listed here: https://intercom.help/nexar/en/articles/8485006
2. Use only, and all, Nexar-provided accessories that came with your Pro, Beam or NEXC2
3. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
4. Disable wireless Android Auto or CarPlay, VPN, antivirus, and other security apps, or your phone's hotspot.
5. WIFI, Bluetooth, Location, cellular data, Local Network (for iOS), and Storage (for Android) settings and permissions should all be enabled
6. Make sure there are no other Nexar dash cams nearby that are powered on
After checking all the settings and ensuring the conditions mentioned above, the Nexar Classic app and dash cam should connect seamlessly. Once they are paired or connected, you'll notice that the Nexar Pro, Beam, or NEXC2's blue light stops blinking, indicating a successful connection.
For more in-depth information about keeping the Nexar Classic app and Nexar Pro, Beam, and NEXC2 connected, click here: https://intercom.help/nexar/en/articles/8485096
What to Do if I Can't Pair or Connect My Phone to the Nexar Pro, Beam, or NEXC2 Dash Cam?
If you're still unable to pair or connect your phone to the Nexar Pro, Beam, NEXC2 dash cam, despite ensuring your phone and dash cam are correctly configured, you can follow the steps below:
1. If you are using the Nexar Pro or Beam: Ensure that the SD card is properly inserted into the dash cam's SD card slot.
2. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
3. Ensure that there is no other known WiFi nearby and that you are not using Android Auto or CarPlay wirelessly, VPN or Security Apps, or using your Phone as a Hotspot
4. Then reset the Nexar Pro dash cam by quickly tapping the Power button 9 times, then tap it once more for confirmation. You should hear a clicking sound and a voice prompt confirming the reset. If not, let me know.
5. If you are using an Android Phone: Turn on the Wifi, Bluetooth, and Location Settings on your phone. (Additionally, the Location Permission for the app must be set to Allow all the time)
6. If you are using an iPhone: go to Settings > Wi-Fi and join the Nexar Wi-Fi network using the password 12345678.
7. Make sure that the blue light turns solid.
8. Open the Nexar Classic app and ensure that the dash cam status on the Drive tab displays "Detected."
9. Go to More > Dash cam > Camera preview to check if there's a live feed.
10. If there's no live feed, try turning off the WiFi on your phone and turning it back on before retrying. If the issue still persists, please let us know.