This article aims to provide a step-by-step workaround for resolving issues with incomplete video recordings.
What to do When the Video Recording is Incomplete in the Nexar Connect app
If the video recording is incomplete, please do the following:
1. Ensure that your Nexar Connect subscription is active, as this service is essential for accessing timelapse previews.
2. Confirm that your phone has a stable internet connection, either through WiFi or cellular data, with good signal strength.
3. Temporarily turn off any VPNs, antivirus software, CarPlay, Android Auto, hotspots, and other security features that might affect the app's functionality.
4. Force close and restart the app:
For iOS: Swipe up from the bottom of the home screen, pause, then swipe up on the Nexar Connect app to close it.
For Android: Tap the hamburger icon (three lines or dots) from the Navigation bar and swipe up on the Nexar Connect app to close it.
6. Open the Nexar Connect app once more to view the video.
If problems persist, reach out to Nexar's support team for further assistance.
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