What to Do if My Drive Route or Map Data Is Showing as Inaccurate?
Please ensure that you are only using the original cable and the Nexar-provided power accessory that came with the camera to avoid any potential issues.
If you are experiencing issues with incorrect route or map data for your recordings, simply follow the steps below:
1. Make sure you have an active LTE Protection Plan.
2. Enable WiFi and Location settings before driving.
3. Ensure all required permissions are enabled.
4. For Android OS 13 users: You must set the Location permission to Allow all the time to properly record route or map information for your drive recordings.
5. Enable your Cellular Data and ensure you are in a location with good reception
6. Do a 3-5 minute test drive and check if the location and routing data of your drives display accurately.
What to Do if My Parking Location or Parked Location Is Showing as Inaccurate?
The dash cam's parked or last location updates in real time; simply ensure that your phone's cellular data is enabled and has good reception.
If your parked location shows incorrectly on the Nexar Connect App, follow the steps below:
1. Use all original accessories with your dash cam.
2. Make sure you have an active LTE Protection Plan.
3. Enable essential settings and permissions on your phone, including cellular data, WiFi, and location services. For Android 12 and below, set location permission to While using the app.
4. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
5. Do a 3-5 minute test drive while connected to the Nexar dash cam and check if the issue is resolved.
If you still encounter difficulties, reach out to our support team.