This article helps you fix issues when turning on or off the audio recordings of your Nexar One dashcam.
How to Troubleshoot Audio Recording Issues in Nexar One Videos
If you're having issues with enabling or disabling the audio for your Nexar One recordings, please do the following:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Plug the dash cam to power.
2. Check that your phone's WiFi settings are ON and not connected to any other device, network, or another Nexar dash cam.
3. Open the Nexar Connect app > More > Settings.
4. Tap the Audio recording toggle twice to refresh it.
6. Do a sample drive and see if the audio is now recorded.
If the issue persists, reach out to our support team and share the affected recording for assistance.
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