This article assists in troubleshooting missing audio recordings in your Nexar One drive videos.
How to Troubleshoot Nexar One Videos Without Audio Recording
If you have issues with no audio on your Nexar One's video recordings, please do the following:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Power on the dash cam.
2. Open the Nexar Connect app > More > Setting > Tap the Audio recording toggle twice to refresh.
3. Do a sample drive and see if the audio is now recorded.
If the issue persists, reach out to our support team and share the affected recording for assistance.
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