This article will help you troubleshoot in case you experience issues when creating Nexar One Clips on the Nexar Connect app.
Troubleshooting for Being Unable to Create Nexar One Clips
If you're having trouble creating Clips from your Nexar One dash cam's drive recordings in the Nexar Connect app and encountering error messages, here's what you can do:
You can only create or trim Nexar One Clip from Drives that are still saved in the Nexar One's internal memory and haven't been overwritten yet.
1. Make sure to use only and all the original accessories that came with the dash cam.
2. Please avoid unlocking the service door or removing/replacing the SD card, as it will void the warranty.
3. Disable Low Power Mode [iOS] or Battery Optimization [AN] in the phone settings.
4. Make sure that the phone’s mobile data is enabled and has good mobile data reception, and with no internet access issues.
5. Disable Carplay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings in the phone.
6. Check that all required settings and permissions are enabled.
If everything is checked but you're still experiencing the same issue, reach out to our support team. Sharing the date and time of the affected drives will be helpful for the investigation.
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