This article will guide you in resolving issues with your Nexar One dash cam not powering or turning off.
Troubleshooting Not Powering Off Issue on a Nexar One Dash Cam
If the Nexar One does not power off or turn off even when the vehicle's engine is off, take note of the following:
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
If you are using the cigarette lighter adapter on a regular powered port, the Nexar One turns off 30 seconds after the car is turned off.
If you are using an OBD kit, hardwire kit, or your Nexar One is connected to a continuous power port, it may take up to 2 minutes to fully power off after the vehicle has been turned off.
Ensure that the power cable is connected to the correct port on the Nexar One's mount and not to any add-on ports on the sides, as this can potentially harm the dash cam.
The Nexar One on a continuous power port may remain powered on if it's within the range of your phone's WiFi signal. This signal can indicate to the dash cam that you're still in the vehicle and driving, preventing it from turning off.
If the issue continues, please reach out to our support team for further assistance.
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