This article will help you troubleshoot in case you experience issues when sharing Nexar One Clips on the Nexar Connect app.

If you can't share your Nexar One Clips in the Nexar Connect App, follow these steps:

1. Check that your phone is connected to the internet either via WiFi or cellular data.

2. Disable Low Power Mode (iOS) or Battery Optimization (Android).

3. Disable Wireless Carplay, Android Auto, hotspots, VPN, antivirus, and other similar security apps or settings that might interfere with the app.

4. Confirm that all required settings and permissions are enabled.

5. Try sending the Clip to different platforms.

6. Check if this issue is with just one Clip or all of them in the Nexar Connected app.

If the issue persists, proceed with the following:

1. Ensure the trimmed clip you're attempting to share is fully processed and available for viewing or sharing.

2. Check if you can play the Clip you want to share in the Nexar Connect app.

3. If the Clip is playing but you still can't share it, refresh the Activity tab by swiping down on the screen and then try again

4. If that does not help, force close the Nexar Connect App and then try again:

For iOS users: Swipe up from the bottom of the home screen > pause in the middle > swipe up on the Nexar Connect app

​For Android users: Tap the hamburger icon (three lines or dots) from the Navigation bar > swipe up on the Nexar Connect app.

If the problem continues, reach out to our team for more help. It's useful to share the date and time of the affected Clip/s and provide a screenshot of any error message you see.

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