This article provides answers to frequently asked questions about using the Nexar Classic app and dash cam.

The Nexar Dash Cams

Does the camera still record even if my phone isn't paired or connected?

Yes. If you forgot your phone at home or if your WiFi was disabled while driving, don't worry. The dash cam is still recording onto the SD card/internal memory. You can read here to see how to extract the footage from the dash cam: https://intercom.help/nexar/en/articles/8485674

The Nexar Pro, Beam, NEXS1, and NEXC1 are the only dash cams that have a removable SD Card. However, NEXC2 has an internal memory that is not removable. Do not attempt to remove the internal memory from NEXC2, as it can cause damage and void the warranty.

Keep in mind that when driving without a paired smartphone, you'll be missing out on some essential features, such as Nexar Cloud automatic backup for dangerous events, 1-Click-Report.

Do I need to turn the camera on each time I use it?

Nope. If it’s plugged into a vehicle (connected to its power source), the camera should turn on automatically when you start your vehicle and turn off when you switch off your vehicle's power.

Does the camera record 24/7?

The camera will only record when it receives power, typically when the engine is on. Please note that even if your vehicle receives power 24/7, your camera will only record for an extra 30 minutes after you turn off your engine before it turns off because you aren't driving, and the camera is stationary.

My Nexar dash cam has been stolen. Can I track its location?

We're sorry to hear that. Unfortunately, the Nexar Pro, Beam, NEXC1, NEXC2, and NEXS1 dash cams cannot be remotely tracked when disconnected from the app.

Can my Nexar dash cam detect a license plate?

Nexar dash cams do not have the capability to detect license plates. However, they are equipped to record in high resolution of up to 1080p which may capture the license plate details.

For optimal resolution, we recommend either creating a Clip while your Nexar Classic app is connected to the Nexar dash cam via Bluetooth and WiFi, or retrieving the video directly from the dash cam's SD card/internal memory, if you own a Nexar Pro, Beam, NEXC1, NEXC2, or NEXS1 dash cam.

It's important to keep in mind that video quality may vary due to factors such as weather conditions and lighting.

Can I mount my Nexar dash cam on the vehicle's dashboard?

The Nexar dash cam is designed to be mounted on the windshield of your vehicle on an upright position. If you choose to mount it upside down on the dashboard, you'll end up with videos that are upside down and cannot be adjusted for proper viewing.

Additionally, this may potentially harm the dash cam's internal sensors. Therefore, we strongly advise against mounting the Nexar dash cam in this manner, as it may cause permanent damage and affect its performance. To ensure optimal results and the longevity of your dash cam, please follow the recommended mounting instructions.

The Nexar Classic App

Is there a monthly fee to use the Nexar Classic app and Nexar dash cam?

As of April 2nd, 2024, we introduce a new subscription plan for the Nexar Classic app that enables access to all Nexar features including Unlimited Cloud Storage for clips and incidents, Parking Mode feature, and convenient access to drive recordings.

For the initial year, the subscription is complimentary, and thereafter it's $1.99 per month, billed annually.

I’m an Old User of the Nexar Classic App. Do I Need to Subscribe?

No. Users who have been using the Nexar Classic app before April 2nd, 2024 will not be required to subscribe.

What are Drives and Clips?

Drives are video recordings of the entire trip, which are captured by the Nexar Classic app and dash cam, while Clips are shorter portions of the Drives or short videos of incidents that happened while driving or parked.

Can I use other apps on my phone while using the Nexar Classic app and Nexar dash cam?

Yes, you can use other apps on your phone while using the Nexar Classic app and dash cam. However, please ensure that these apps do not use WiFi to connect to other devices in your vehicle and do not interfere with the WiFi connection to the dash cam. If you intend to use CarPlay or Android Auto while driving, we recommend using a wired connection. More information on this topic can be found here: https://intercom.help/nexar/en/articles/8485038

Can I use my vehicle's WiFi hotspot while the Nexar dash cam is connected to my phone?

Unfortunately not. You can only connect your phone to one WiFi network at a time.

Can I change the orientation of my Nexar videos?

Video recording orientation cannot be changed. However, you can view the videos in full-size landscape orientation on the Nexar Classic app by rotating your phone sideways.

Purchase Questions

Do you offer trade-ins for Nexar dash cams?

Currently, we do not offer trade-in services.

Do you have a rear camera?

We do not offer rear cameras at the moment.

Do you ship outside the US?

Nexar dash cams are currently available only in the United States.

Where can I buy an extra mount so I can transfer the camera from one car to another?

You can purchase an extra Nexar mount in our Accessories page: https://shop.getnexar.com/collections/accessories

If the mount/accessory you need isn't listed there, please contact our Support team by sending an email to support@getnexar.com

I'm ready to purchase. Where can I buy a Nexar dash cam?

To purchase any Nexar dash cam, please visit our official shop at https://www.getnexar.com/.