This article will help you troubleshoot your Nexar One in case you experience issues where the app is showing an incorrect drive route or parking location.
What to Do if My Nexar One Drive Route or Map Data Are Showing as Inaccurate?
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
If you are experiencing issues with incorrect route or map data for your Nexar One recordings, simply follow the steps below:
1. Make sure you have an active Nexar Connect Subscription.
2. Ensure all required permissions are enabled
3. If you have an LTE or Nexar Connect add-on, ensure that it's attached to the right-hand side of the dash cam.
4. Enable your Cellular Data and ensure you are in a location with good reception
5. Do a 3-5 minute test drive and check if the location and routing data of your drives display accurately.
What to Do if My Nexar One Parking Location or Parked Location Is Showing as Inaccurate?
If your Parked location for the Nexar One shows incorrectly on the app, follow the steps below:
1. Enable your cellular data.
2. Disable wireless Android Auto or CarPlay, VPN, antivirus, and other security apps, or your phone's hotspot.
3. Do a 3-5 minute test drive while connected to the Nexar One and check if the issue is resolved.
For Nexar One without the LTE or Nexar Connect add-on, the app relies on the last location your drive has ended while connected to the Nexar Connect app.
For Nexar One with the LTE or Nexact Connect add-on, the Nexar One's parked or last location updates in real-time, simply ensure that your phone's cellular data is enabled and has good reception.
If you still encounter difficulties, reach out to our support team.
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