This article helps you fix issues in turning on or off the audio recordings of your Nexar Pro, Beam, or NEXC2 dash cam.
How to Troubleshoot Audio Recording Issues in Nexar Pro, Beam, or NEXC2 Videos
If audio recordings of your Nexar Pro, Beam, or NEXC2 are missing or cannot be disabled, follow the instructions below.
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
1. Make sure that your Nexar Classic app is updated
For iOS devices: Open the App Store > Search for Nexar > Tap Update
For Android devices: Open the Google Play Store > Search for Nexar > Tap Update
2. Plug the dash cam to power
3. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
4. Check that your phone's WiFi and Bluetooth settings are ON and not connected to any other device, network, or another Nexar dash cam.
5. Open the Nexar Classic app > More > Dash cam.
6. Tap the "Record Audio" toggle twice to refresh it.
7. Return to the Drive tab and tap "Stream".
8. Check if the mic icon on the upper right corner of the stream window is enabled/disabled as needed.
9. Record for a few minutes, then stop the stream.
10. Play the recording to see if the audio issue is resolved.
If the issue persists, reach out to our support team and share the affected recording for assistance.