This article details how you can troubleshoot issues with missing or incorrect speed data information.
The Speed Data is a Nexar Classic app and Nexar Connect app feature that is available for Nexar One users as well as Android users who own a Nexar Pro, Beam, NEXC1, NEXC2, or NEXS1 dash cam.
If you experience any issues where the speed data being shown is inaccurate or missing, follow the troubleshooting instructions below.
What to Do if the Nexar Pro, Beam, NEXC1, NEXC2, or NEXS1 Speed Data Is Missing or Inaccurate?
Please ensure that you are only using the original cable, mount, and Nexar-provided power accessory that came with the camera to avoid any potential issues.
If you are experiencing issues with the speed information of your Nexar Pro, Beam, NEXC1, NEXC2, or NEXS1 recordings, simply follow the steps below:
1. For Nexar Pro or Nexar Beam: Disconnect the GPS mount and plug the power cable directly to the dash cam’s power port
2. Turn off Power Saving Mode (Android) in the phone's Settings app.
3. Disable your phone's VPN, antivirus, or security apps.
4. Turn on your phone’s cellular data, Bluetooth, and WiFi, and make sure it’s not connected to any other WiFi networks.
5. Calibrate the compass for your Android devices: Go to Settings > Location > Location Services, then enable Google Location Accuracy.
6. Perform a few test drives and check if the issue is fixed
Speed Data or Speed Display is not yet available for iOS devices using the Nexar Pro, Beam, NEXC1, NEXC2, or NEXS1 dash cams.
If you still encounter any issues, please reach out to our support team. Providing the date and time of the affected drive will be helpful for the investigation.
What to Do if the Nexar One Speed Data Is Missing or Inaccurate in the Nexar Connect App?
If you are experiencing issues with the speed information of your Nexar One recordings, simply follow the steps below:
1. Plug the dash cam to power
2. Disable wireless Android Auto or CarPlay, VPN, antivirus, and other security apps, or your phone's hotspot.
3. Turn on your phone’s cellular data and ensure you are in a location with good reception.
4. Perform a 10-minute test drive to see if speed information is now available
If you still encounter any issues, please reach out to our support team. Providing the date and time of the affected drive will be helpful for the investigation.
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