This article will help you troubleshoot your Nexar beam2 in case you experience issues where the app is showing an incorrect drive route or parking location.
What to Do if My Nexar beam2 Drive Route or Map Data Are Showing as Inaccurate?
Please ensure that you are only using the original cable and Nexar-provided power accessory that came with the camera to avoid any potential issues.
If you are experiencing issues with incorrect route or map data for your Nexar beam2 recordings, simply follow the steps below:
1. Make sure you have an active Nexar Connect LTE Plan.
2. Enable WiFi, and Location settings before driving.
3. Ensure all required permissions are enabled.
4. For Android OS 13 users: It is important that you set the Location permission to Allow all the time in order to properly record route or map information of your drive recordings.
5. Enable your Cellular Data and ensure you are in a location with good reception
6. Do a 3-5 minute test drive and check if the location and routing data of your drives display accurately.
What to Do if My Nexar beam2 Parking Location or Parked Location Is Showing as Inaccurate?
The Nexar beam2's parked or last location updates in real-time, simply ensure that your phone's cellular data is enabled and has good reception.
If your Parked location for the Nexar beam2 shows incorrectly on the Nexar Connect App, follow the steps below:
1. Use all original accessories with your dash cam.
2. Make sure you have an active Nexar Connect LTE Plan.
3. Enable essential settings and permissions on your phone, including cellular data, WiFi, and location services. For Android 12 and below, set location permission to While using the app.
4. Turn off Low Power Mode (iOS) or Power Saving Mode (Android) in the phone's Settings app.
5. Do a 3-5 minute test drive while connected to the Nexar beam2 and check if the issue is resolved.
If you still encounter difficulties, reach out to our support team.
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