Here's our guide to help you get your Nexar dash cam connected to your phone easily.
Your Nexar Connected dash cam can be paired to a compatible iOS or Android phone through the Nexar Connect app. It allows you to enjoy features like automatic recording, seamlessly create and share clips with friends and family, get your videos backed up to the cloud, and many more.
How Pairing Works
The Nexar Connect app pairs (connects) to the dash cam through WIFI. Once paired, the dash cam streams and saves the videos to the server and then you can watch or trim them later from the app.
The Nexar Connect app works best with a compatible phone and a phone number that is registered in a supported country.
What are the Required Settings and Permissions for Pairing?
There are a few phone settings and permissions you need to set up first in order to ensure a seamless onboarding or pairing experience:
1. WiFi - Your phone can only connect to one WiFi network at a time. The Nexar Connect app and dash cam won’t connect if the phone is actively connected to wireless Carplay, Android Auto, or another WiFi network (such as your car, home, or office WiFi).
Please temporarily disconnect from the other WiFi network so that you can easily complete the pairing process.
2. Local Network - For IOS, enabling the local Nexar Connect permission is also required. If rejected, the app won't be able to interact with other devices, which could limit its functionality.
If you initially denied the Nexar Connect app to access your local network but want to enable it, go to your phone's Settings > Nexar Connect app > enable Local Network permission.
3. VPN, antivirus apps, and other web security blockers - Third-party security and antivirus apps may have security features that could block the connection between your phone and the dash cam. Please temporarily disable them during the onboarding process.
Note: Once the pairing is done, you can re-enable Carplay and Android Auto and continue using them as normal.
4. Location Services - For Android OS 12 and below, it is important to set it to Allow all the time in the phone Settings once the app is installed, and GPS Location needs to be enabled.
Location permission is not required on Android OS 13 to record drives in the app. Please note that disabling this permission prevents the app from creating map routes for your drives and clips. If you want routing data saved alongside your drive videos, simply set the Nexar Connect app's Location Permission to 'Always.'
5. Cellular Mobile Data - You need to have cellular data enabled to download the latest firmware and update the dash cam. Please avoid connecting your phone to any other WiFi networks.
6. Low Power Mode or Battery Optimization - These phone battery settings prevent the Nexar Connect app from working or recording while in the background, which leads to missing or incomplete drives, so make sure to turn these off when you're driving.
How to Pair the Nexar Connect App With Your Nexar Connected Dash Cam
In order to properly pair or connect the Nexar Connect app with your Nexar Connected dash cam, follow these easy steps:
Please ensure that you're in an area with strong cellular reception before pairing the Nexar Connect app with your Nexar Connected dash cam. Otherwise, you might encounter errors.
Power on the dash cam. For Nexar One: Please ensure the LTE add-on is attached.
Double tap the Power button on the dash cam and wait until you hear the dash cam sound.
Tap Power button tapped in the Nexar Connect app.
Wait until the dash cam light turns from blinking to solid
Tap Dash cam light is solid in the Nexar Connect app.
iOS: Tap Connect dash cam
When prompted, approve/enable the Local network and WiFi connection
Join the DIRECT-Nexar(5G)-XXXXXX network
Tap Continue
AN12 below: Enable WiFi and GPS Settings, and Allow Location (set to 'While using the app')
Tap Connect dash cam
Tap Continue
AN12 below: Enable WiFi and Allow Nearby WiFi Devices settings
Tap Connect dash cam
Tap Continue
Once your camera setup is complete, follow the installation instructions in the app to show you how to correctly attach your dash cam to the windshield.
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